In light of recent events, we have updated our cancellation policy for illness. We want all of us to be safe. In addition to continuing to practice good hygiene when we are in your home, we are adding the following safety measures to our home visit prep list:
– I will be washing my hands as often as necessary during the consult. Please have liquid soap (dish soap is fine) and paper towels available in your kitchen and/or bathroom.
– I will use a clean swaddle blanket on my scale. I will wipe down the scale before every appointment.
– I will offer to wear gloves for the entire visit, but I will continue to wear gloves any time I touch baby’s mouth, or any skin that is open.
– I get a flu shot every single year and my entire family is fully vaccinated to keep you and your little one safe.
– I prefer not to conduct the visit in your bedroom. I will teach you how to adapt any position I show you to do in your bed. If you are not mobile, I will conduct the visit in your bedroom, in this case, please have a table available to put my scale.
– Please let me know in a timely manner if you or anyone in your family is symptomatic for any illness.
– If you or anyone in your home is sick with the flu, fever, vomiting, or diarrhea when we arrive at your home, the visit will be canceled and your credit card will be charged a $75 fee.
– If you or anyone in your home has symptoms of illness, please disclose them to us at your earliest convenience so we can create a plan to keep us all safe and illness-free. No cancellation fee will be charged if you communicate illness in a timely manner and we choose to cancel or reschedule.
– In case of our own illness or family emergency, we will communicate with you in a timely manner and will make every effort to reschedule you or refer you to another IBCLC, and no cancellation fee will be charged to you.